11.3. Frozen accounts and how to reactivate

⚙️ When an account is frozen

• Your Rank loses active status and displays as Member — you no longer receive any discount.

• Your previous Rank is still saved by the system.

• Redeemable Points are locked (cannot be spent) but are NOT lost.

⚙️ How to reactivate

Simply pay for any plan (except sub-account/share plans) to reactivate your account — there's no time limit, no matter how long you've been inactive. Once reactivated, your previous Rank and all locked points are restored.

Note: The payment used to reactivate your account does NOT receive a Rank discount. You pay full listed price for this transaction. Your Rank discount resumes on subsequent renewals.