> For the complete documentation index, see [llms.txt](https://docs.hidemyacc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hidemyacc.com/11.-loyalty-program/11.1.-overview.md).

# 11.1. Overview

The Loyalty Program is an account tier system based on your total spending.

### ⚙️ What do you get?

* Points are earned automatically on every payment — no sign-up, no extra steps.
* Rank up based on total spending; the higher your Rank, the bigger your renewal discount.
* Redeem points for renewal vouchers, upgrade vouchers, extra usage days, extra profiles, and more at the Redemption Shop.
* A grace period keeps your Rank active if you renew late, and you can reactivate your account anytime to restore your Rank.

### ⚙️ Two types of points you earn

Your account tracks two separate point types, each serving a different purpose. It's important to keep them distinct, since how they're calculated and used is completely different.

| Point type                              | Details                                                                                                                                    |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| Rank Points                             | Used to determine your membership Rank. $1 = 1 Rank Point                                                                                  |
| Redeemable Points                       | Used to redeem vouchers/rewards in the Redemption Shop. $1 = 1 Redeemable Point, multiplied by a factor based on your plan's billing cycle |
| First-payment Redeemable Points bonus   | +50 points. Applies to a first-time payment (added to Redeemable Points)                                                                   |
| On-time payment Redeemable Points bonus | +10% of the points earned on that renewal (added to Redeemable Points)                                                                     |

The multiplier applies to Redeemable Points only. Rank Points are always calculated at **$1 = 1 point**, with no multiplier and no exchange.

| Plan billing cycle | Multiplier |
| ------------------ | ---------- |
| Monthly            | ×1.0       |
| 3-month            | ×1.25      |
| 6-month            | ×1.45      |
| Annual             | ×2.0       |

### ⚙️ Membership Ranks and benefits

Your Rank is determined by Rank Points and sets the discount you get on renewal. The discount scales with your plan's billing cycle: plans of 3 months or longer get the full Rank discount, while 1-month plans get only 50% of that discount.

<table><thead><tr><th width="235.333251953125">Rank</th><th width="144.1666259765625">Discount 
(1-month plan)</th><th width="156.5">Discount 
(≥3-month plan)</th><th>Grace period</th></tr></thead><tbody><tr><td>🟢 Member (&#x3C; 300 pts)</td><td>0%</td><td>0%</td><td>3 months</td></tr><tr><td>🥈 Silver (300 – 1,199 pts)</td><td>2.5%</td><td>5%</td><td>4 months</td></tr><tr><td>🥇 Gold (1,200 – 2,499 pts)</td><td>5%</td><td>10%</td><td>6 months</td></tr><tr><td>💎 Diamond (≥ 2,500 pts)</td><td>7.5%</td><td>15%</td><td>9 months</td></tr></tbody></table>